Privacy Policy

1. Introduction

Apex India Exports ("Apex India Exports", "Apex", "we", "us" or "our") respects the privacy of individuals and businesses who visit our website, contact us, submit enquiries, communicate with us or engage in commercial transactions with us.

This Privacy Policy explains how Apex India Exports collects, uses, stores, protects and, where necessary, shares information obtained through:

• Our official website
• Website contact and enquiry forms
• Email communications
• Telephone and WhatsApp communications
• Business enquiries
• Buyer and supplier onboarding
• Export transactions
• Commercial documentation
• Other legitimate business interactions

By using our website or voluntarily providing information to us, you acknowledge that you have read and understood this Privacy Policy.

2. About Apex India Exports

Apex India Exports is an India-based merchant exporter engaged in sourcing and international supply of Indian spices and agro products.

Proprietor: Jegadeesan Jeyarajan

Registered Address:
#134A, Prakash Khanna Illam, Thulasiram Street Last, Ganapathy Nagar, Villapuram, Madurai, Tamil Nadu, India – 625012.

IEC: AFVPN8873J  |  GSTIN: 33AFVPN8873J1ZI  |  FSSAI Central Licence: 12426997000232

Email: support@apexindiaexports.com  |  jegadeesan@apexindiaexports.com

Phone / WhatsApp: +91 94880 27646

3. Scope of This Privacy Policy

This Privacy Policy applies to information collected through our website, forms, product enquiries, contact requests, email, telephone, WhatsApp communications, buyer and supplier enquiries, business correspondence, commercial transactions, KYC and due-diligence processes, and export documentation. It applies primarily to information relating to individuals and identifiable representatives of businesses.

4. Information We May Collect

4.1 Contact Information

This may include: name, company name, job title/designation, email address, telephone number, WhatsApp number, business address, country, city, and website address.

4.2 Business Information

For commercial enquiries and transactions, we may collect: company registration information, import/export registration information, tax/VAT/GST information, import licence information, business address, product requirements, estimated order quantity, target destination, shipping information, commercial references, and trade history where relevant.

4.3 Transaction Information

When you conduct business with Apex India Exports, we may collect information relating to purchase orders, quotations, proforma invoices, commercial invoices, packing lists, shipping details, payment information, banking information, contracts, product specifications, inspection reports, laboratory reports, certificates, and import/export documentation.

4.4 KYC and Compliance Information

Where necessary for business due diligence, compliance or transaction risk management, we may request: company registration documents, tax registration information, import/export licences, identification of authorised representatives, beneficial ownership information, business references, banking information, sanctions/compliance information, and other documents reasonably necessary for verification. We will seek only information reasonably necessary for the relevant business or compliance purpose.

5. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include: IP address, browser type, device type, operating system, approximate geographic location, pages visited, date and time of visit, referring website, website interaction information, technical logs, and security-related information. Such information may be used for website operation, security, analytics and improvement.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies for website operation, remembering preferences, improving functionality, understanding usage, analysing visitor behaviour, maintaining security, and improving user experience. These may include essential cookies, analytics cookies, functional cookies, and technologies from third-party services. Where legally required, appropriate consent mechanisms may be provided.

7. How We Use Personal Information

We may use information collected for legitimate business purposes, including: responding to enquiries, providing quotations, communicating with customers, processing orders and export transactions, managing supplier relationships, performing buyer/supplier due diligence, preparing commercial documents, coordinating logistics, processing payments, managing customer relationships, providing product information, improving our website, maintaining website security, preventing fraud, managing business risks, complying with legal obligations, responding to lawful requests, resolving disputes, and maintaining business records.

8. Legal Basis for Processing

Where applicable under relevant data-protection laws, Apex India Exports may process personal information on one or more of the following grounds: consent; performance of a contract; steps taken at the request of an individual before entering into a contract; compliance with legal obligations; legitimate business interests; protection against fraud and security risks; establishment, exercise or defence of legal claims; and other lawful grounds recognised by applicable law. The applicable legal basis may vary depending on the nature of the information and the jurisdiction involved.

9. Business Communications

If you contact Apex India Exports, we may use your contact information to respond to your enquiry and communicate regarding products, quotations, samples, orders, shipments, documentation, payments, commercial matters, and customer support. We may also send relevant business communications where permitted by applicable law. You may request that we stop sending non-essential promotional communications.

10. Email Communications

Emails sent to Apex India Exports may be retained as part of our business records and used for customer service, commercial communication, order management, record keeping, dispute resolution, and legal and regulatory compliance. Please do not send highly sensitive personal information by ordinary email unless specifically requested and appropriate security measures have been communicated.

11. WhatsApp Communication

Apex India Exports may use WhatsApp for business communication through the official business contact number +91 94880 27646. WhatsApp is a third-party platform subject to its own privacy policy and terms. Users should avoid sending unnecessary sensitive personal information through WhatsApp.

12. Sharing of Information

Apex India Exports does not sell personal information to third parties. Information may be shared where reasonably necessary with trusted service providers and business partners, including: freight forwarders, shipping lines, customs brokers, transport providers, testing laboratories, inspection agencies, banks and payment institutions, insurance providers, IT/hosting service providers, accounting professionals, legal professionals, regulatory authorities, government authorities, and other transaction-related service providers. Information will be shared only to the extent reasonably necessary for the relevant purpose.

13. International Data Transfers

Because Apex India Exports conducts international business, information may be transferred to or accessed from countries outside India — for example, shared with overseas buyers, importers, distributors, logistics partners, banks, inspection agencies, service providers, or regulatory authorities. Where required by applicable law, we will take appropriate steps to ensure that international transfers are handled through legally recognised mechanisms.

14. Export Documentation

International trade may require the exchange of information with customs authorities, government agencies, banks, freight forwarders, shipping companies, importers, export service providers, and inspection agencies. Certain information may therefore appear in commercial or shipping documentation where legally or commercially necessary.

15. Payment and Banking Information

Where you make or receive payments relating to a transaction, relevant banking and payment information may be processed, including bank name, account information, SWIFT/BIC information, payment reference, transaction details, beneficiary information, and remitter information. Payment information may be shared with banks and financial institutions where necessary to process or verify transactions.

16. Third-Party Service Providers

Our website and business operations may rely on third-party providers for services such as website hosting, domain services, email, analytics, cybersecurity, cloud storage, communication, payment processing, logistics, and business software. Such providers may process information on our behalf or independently according to their own terms and privacy policies. Where appropriate, we seek to work with providers that maintain reasonable security and privacy practices.

17. Website Security

Apex India Exports takes reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration, disclosure, and destruction. Security measures may include access controls, password protection, secure communications, website security measures, software updates, backup procedures, and monitoring where appropriate. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

18. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including business operations, contractual obligations, accounting, tax requirements, export documentation, regulatory compliance, dispute resolution, legal obligations, and fraud prevention. Retention periods may vary depending on the type of information and applicable legal requirements.

19. Business Records

Commercial records may need to be retained for statutory, accounting, tax, customs, banking and regulatory purposes. Accordingly, information relating to completed transactions may be retained for the period required under applicable law or reasonably necessary to protect legitimate business interests.

20. Your Privacy Rights

Depending on the law applicable to you, you may have certain rights regarding your personal information. These may include the right to: request access to personal information; request correction of inaccurate information; request deletion where legally applicable; request restriction of processing; object to certain processing; withdraw consent where processing is based on consent; request information about processing; request data portability where applicable; and lodge a complaint with an appropriate data-protection authority. These rights are subject to applicable legal limitations and exemptions.

21. How to Exercise Your Rights

To submit a privacy-related request, contact: support@apexindiaexports.com. You may be asked to provide sufficient information to verify your identity and locate the relevant records. We will make reasonable efforts to respond within the timeframe required by applicable law.

22. Withdrawal of Consent

Where we process personal information based on consent, you may withdraw your consent by contacting us. Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal. Certain information may continue to be retained or processed where required by law, contract or legitimate business purposes.

23. Marketing Communications

Where permitted by applicable law, Apex India Exports may send information relating to new products, product availability, export opportunities, market updates, company announcements, and trade communications. You may request to stop receiving non-essential marketing communications. Transactional and legally required communications may continue where necessary.

24. Children's Privacy

Our website and business services are intended primarily for businesses, professionals and adult users. We do not knowingly seek to collect personal information from children for commercial purposes. If a parent or guardian believes that a child has provided personal information to us, they may contact us at support@apexindiaexports.com. We will take reasonable steps to review and address the request.

25. Links to Third-Party Websites

Our website may contain links to external websites or services including social media platforms, logistics providers, government websites, certification organisations, business partners, and other external resources. Apex India Exports is not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy policies of external websites before providing personal information.

26. Social Media

Apex India Exports may maintain or link to social-media accounts and business communication channels. Interactions with such platforms may be subject to the privacy policies and terms of the respective platform providers. We recommend reviewing the applicable privacy settings of your social-media accounts.

27. Fraud and Security Monitoring

Information may be processed to identify, prevent or investigate fraud, phishing, identity misuse, payment fraud, unauthorised transactions, cybersecurity incidents, and other unlawful activity. Where necessary, relevant information may be shared with banks, service providers, law-enforcement authorities or other competent authorities.

28. Bank Account Fraud Prevention

Apex India Exports takes payment security seriously. We recommend that customers independently verify any communication relating to bank account changes, payment instructions, beneficiary changes, or refund instructions before transferring funds. Apex India Exports will not request payment to an unauthorised personal account or unrelated third-party account unless such arrangement is expressly documented and legally permissible.

29. Data Breaches

In the event of a data-security incident affecting personal information, Apex India Exports will assess the incident and take reasonable measures appropriate to the circumstances. Where notification is legally required, we will notify the relevant individuals and/or authorities in accordance with applicable law.

30. Sensitive Information

Users should not submit sensitive personal information through ordinary website enquiry forms unless specifically requested and appropriate. This includes passwords, financial credentials, payment-card security codes, government identity documents, health information, biometric information, and other highly sensitive personal information. Where KYC or regulatory documentation is required, we may provide an appropriate method for submitting such information.

31. Accuracy of Information

Individuals and business representatives are responsible for providing accurate information when submitting enquiries, entering into transactions or completing KYC procedures. Please notify Apex India Exports if information previously provided becomes inaccurate or outdated.

32. Privacy of Business Contacts

Business contact information may be processed as part of legitimate commercial activities. This may include information relating to importers, exporters, suppliers, manufacturers, distributors, agents, freight forwarders, inspection agencies, and professional advisers. Where such information constitutes personal information under applicable law, it will be handled in accordance with applicable privacy requirements.

33. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable Indian laws and regulations, including applicable data-protection and privacy requirements. Where mandatory privacy laws of another jurisdiction apply to a particular individual or transaction, Apex India Exports will seek to comply with applicable mandatory requirements to the extent legally required. Nothing in this Privacy Policy is intended to remove or restrict any privacy right that cannot lawfully be excluded.

34. European Union / EEA Users

Where applicable data-protection law such as the EU General Data Protection Regulation (GDPR) applies to processing undertaken by Apex India Exports, additional rights and obligations may apply, including rights relating to access, rectification, erasure, restriction, objection, data portability, consent withdrawal, and automated decision-making where applicable. Where required, appropriate safeguards will be considered for international data transfers.

35. United Kingdom Users

Where applicable UK data-protection law applies to the processing of personal information, individuals may have rights provided under applicable UK privacy legislation. Requests may be submitted through support@apexindiaexports.com.

36. United States and Other Jurisdictions

Privacy requirements may differ between U.S. states and other jurisdictions. Where mandatory local privacy laws apply to Apex India Exports' processing activities, applicable rights and obligations will be addressed as required by law. Users may contact us regarding applicable privacy requests.

37. No Sale of Personal Information

Apex India Exports does not sell personal information as a commercial commodity. We may, however, disclose information to service providers and transaction partners where reasonably necessary to conduct legitimate business activities, comply with law or complete an international transaction.

38. Automated Decision-Making

Apex India Exports does not ordinarily make decisions about individuals solely through automated processing that produces legal or similarly significant effects. If this practice changes, the applicable privacy information will be updated where required by law.

39. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, regulatory requirements, our website, business operations, technology, or data-processing practices. The updated version will be published on our website with a revised "Last Updated" date.

40. Contact Us

Apex India Exports
Proprietor: Jegadeesan Jeyarajan
#134A, Prakash Khanna Illam, Thulasiram Street Last, Ganapathy Nagar, Villapuram, Madurai, Tamil Nadu, India – 625012.
Email: support@apexindiaexports.com | jegadeesan@apexindiaexports.com
Phone / WhatsApp: +91 94880 27646

41. Privacy Requests

For privacy requests, please use the subject: "Privacy Request – Apex India Exports". Please provide enough information for us to understand your request and verify your identity where necessary.